Shipping & Delivery Policy

1. No physical shipping

Dental Claim Desk, managed by Lumora Healthcare LLP, does not sell or ship physical products. There are no shipping charges, and no goods are delivered to any address.

2. How our services are delivered

Our services are delivered remotely through secure access to your practice management software, clearinghouse and payer portals, and through email, phone and video calls. Reports and records are shared by email or secure file sharing.

3. Delivery timelines

• Billing review: we normally share our findings within 5 business days of receiving access to the claims data.
• Onboarding: we normally begin work within 7 business days of receiving your signed agreement and the system access we need.
• Ongoing services: delivered continuously during each billing cycle, according to the scope in your service agreement.
• Reports: delivered at the frequency agreed in your service agreement, which is monthly unless agreed otherwise.

4. Delays

Delivery can be delayed by things outside our control, such as payer portal or clearinghouse outages, or delays in receiving system access or information from your practice. If a delay affects your services, we will let you know promptly.

5. Confirmation of delivery

Our work logs, claim status records and reports serve as the record of services delivered. You can ask for these at any time.

6. Contact us

Dental Claim Desk, managed by Lumora Healthcare LLP (trading as Lumora Healthcare Services)
India: Vasai, Maharashtra 401202, India
USA: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: info@dentalclaimdesk.com
Phone: +1 251 278 2550